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What does AI mean for Customer Service?

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AI is a fashionably loud ‘term’ these days.

There are Companies out there using AI for Business indeed, for Marketing, IT, Finance. Powerful examples of AI used today include Machine/Deep Learning in Security, Finance & Marketing (again), Fraud, Smart Cars… of course! 🙂

But what about Customer Service?

What does AI mean for Customer Service?

Over the next 3MIN(26s), i’d like to walk you through the compelling use case of health-tech demo company Precision Bionics. Show you an example of how Salesforce Einstein for Service uses Machine Learning to make a newly hired Support-Rep’s life much easier.

New to salesforce but not new to customer service.

For the past 4 years i’ve been involved in “Customer Service Tech” related endeavours including Consulting, Solution Engineering, Product Development and Natural Language Processing. Focusing mainly on the following channels: voice/telephony and virtual-assistant/chat.

If you’d like to continue this conversation, have questions or would like more information and/or have a project around AI for Customer Service: i’d be very happy to have a chat. Please feel free to contact me over LinkedIn.

Thank you.

Originally published at on July 9, 2017.

What does AI mean for Customer Service? was originally published in Chatbots Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Source: Chatbots Magazine

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